• Lake Arbor Automotive And Truck Rental

We took our 2004 Dodge Ram 3500 4x4 diesel truck to Lake Arbor Automotive for an oil leak on 2/8/2018. They replaced the oil-pan gasket for a price of $1,236.00. The leak was still present and there was a visible leak on the right rear of the rocker assembly.We took it back, 3/9/2018, and they charged us to replace the inner and outer crankshaft seals, timing-cover gasket, valve-cover gasket and rocker-assembly gaskets.

The leak on the right rear of the rocker-assembly was still visible. In addition, they redid the oil-pan gasket because they had to pull the oil-pan to do the crankshaft seals. The additional bill was $1,768.91.The third visit, 4/3/2018, they said they put dye in the engine oil to determine whether the oil leak was indeed from the side of the rocker-assembly. We drove the Dodge some 100-miles as instructed, and took it back. They showed us where it was leaking—low and behold it was the rocker-assembly. To point out the leak, they used a standard flashlight and a pointer-stick.

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They did not use an ultraviolet (UV) light to reveal the dyeThey replaced the valve-cover and rocker-assembly gaskets for an additional cost of $366.39. After we analyzed the previous charges from 3/9/18, we found they had already charged us to replace these gasket sets. We took this original bill to the service-manager, and after we showed him they had double-billed us, he refunded that charge.We noticed, and asked the service manager about the black RTV engine-sealant that had been squirted under both the valve-cover and rocker-assembly.

The service-manage said the technician probably wanted to make sure the rocker-assembly never leaked again.On 04/18/18 we went from Denver to Grand Junction CO on the way to Moab, UT. On the way we noticed a noise and power loss and took the Dodge to a diesel shop in Grand Junction, CO on 04/19/18.

They discovered a deep chisel mark on the retaining nut for the fan-clutch assembly. Lake Arbor had used a chisel to remove the fan-clutch versus the proper wrench.

They had also bent the fan-carrier-pulley during installation, which was why the serpentine belt was not tracking correctly and got cracked—it was oscillating side-to-side. The fan-clutch and the fan-carrier-pulley both had to be replaced as well as the serpentine belt. The cost of replace-and-repair on Lake Arbor’s work after 486 miles was approximately $938.00. Lake Arbor did reimburse for this.

While in Grand Junction, we had the new technician check the engine oil for dye. No indication that dye was put in the engine.We also have since asked other mechanic technicians about the black RTV engine-sealant Lake Arbor had used under the valve-cover and rocker-assembly, and they said that if we have new gaskets, they do not need black RTV, because black RTV degrades and gets loose in chunks, or squirts where it shouldn’t go during installation.

Either way, it can plug oil passages.We have no way of knowing if the upper-gasket sets were replaced or squirting black RTV underneath them, then re-tightening them.We won’t go back. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.

However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time.

Lake Arbor Automotive And Truck Rental

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